Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Solution Guarantee

  • Our crew of technicians will try their best to respond to your support enquiries within approximately 1 hour. If, however, the trouble you have come across requires the assistance of our Admin =Team,= we will address the ticket to the person on shift and will post a note to notify you.

  • Top quality support service

  • Qualified Tech Assist Service

  • We will be working for you 24/7/365 to give you help and tech support as well as to help you with any issue that you may come across while working with your virtual server. We can support all pre–configured apps, plus your OS, server management panel (based on the VPS type) and the Control Panel produced solely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • In the Control Panel that is included free of charge with your virtual server, you will find an informational Help section, that features all that you should be aware of when supervising your web sites and apps. We have added a wide array of how–to reports and video courses that display the essential website management duties in an easy–to–understand form.