1 hour ticket response
Fast assistance is our chief task and that’s why we have a team of expert customer support engineers who are prepared to offer a prompt reply to any question that you might possibly have. Simply send your trouble ticket from the Control Panel and we will respond back to you within one hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute client support ticket response time.
An Outstanding Customer Support Service
Our customer support engineers possess considerable experience in the Linux cloud web hosting packages realm and are skilled enough to supply a quick solution to your problem. If, however, the case at hand is not within the competence of a tech support engineer, the technical support ticket will be sent to a developer or sysadmin for further assistance.
An Easy–to–Browse Help Center
To help you get a quick hint on how to use a certain service, we have incorporated a very intuitive Help section in your Control Panel. You can search through a huge collection of web hosting account management articles and website administration articles, take a peek at the F.A.Q. archive or watch our step–by–step video tutorials.