Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Time Guarantee

  • All your help requests will be dealt with in maximum sixty minutes after the support ticket or email was submitted. If your case requires additional assistance from an admin, we’ll direct the support ticket or the e–mail to the person in charge, without delay then leave a comment to let you know that more time will be required for reaching a solution. If you make use of the Administration Services package, all of the server management services included there will be performed whenever you decide.

  • Top quality support service
  • A Top–Quality Client Care Service

  • We’ll be available to you 24x7x365 to respond to any queries that you may have connected with our Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require help handling server admin tasks, you can take advantage of our Administration Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, as well as installation and problem troubleshooting services

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most instructional articles also video versions which show all the operations that you can perform in a very illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each section of the Control Panel.