One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using one of our Linux cloud web hosting packages and you’ve got an enquiry or confront a certain problem, you can touch base with us 24/7/365 by submitting a client support ticket or by sending an email and we promise that you’ll have a reply in less than 60 minutes. If the issue can be solved, we will do it before we respond, whilst if there is something that you need to do on your end, we’ll give you all the needed details – what workable solutions to try, what settings to check, and so on. Typically, you’ll obtain a response within less than thirty minutes, so waiting around for hours or even for more than a day to receive assistance is something unthinkable. Our one-hour reply guarantee is valid for any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support engineers will be at your disposal all the time and they’ll reply to any trouble ticket that you post from the hosting Control Panel within less than one hour. The response time is guaranteed regardless of whether you have a general question concerning your semi-dedicated server or you face a certain difficulty and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24x7x365 to address any general, technical or billing issue. If you contact us about anything that is within our capability, we’ll resolve it before we respond, which means that you will not have to wait around for hours or even days while the problem remains. In case there’s something that you have to do on your end, we will supply you with the required details – what possible solutions to try, what steps to take, etc.