A live chat is one of the methods of communication provided by some web hosting suppliers as part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is quicker in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand a word in comparison to a telephone call with a representative. What's more, if the trouble that you have needs some time to be reviewed and dealt with, you are able to do something else in the meantime instead of just waiting, like you would have to do when you call. You can also use a live chat support service completely free provided that you have world wide web access even if your hosting supplier is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

Along with the telephone and ticket support, we offer live chat support too. You'll be able to get in touch with us every single day, which includes weekends and holidays, and we can give you more info about the Linux cloud web hosting packages that we supply if you are not among our customers yet, or about common and billing questions in case you already have an account. Though for entirely technical matters you'll have to open a trouble ticket to the tech support, because such matters require extra time to be taken care of, you can still get in touch with us through the live chat for some tech information. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you considerable amount of time. Even when our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is accessible every day, even on weekends and holidays. It is the most effective way to learn more information about our Linux semi-dedicated hosting packages if you don't have an account yet or to have an issue resolved in case you are a customer and our support representatives will help you quickly no matter what time of the day you join the chat. In case you are hesitating which plan is more appropriate for your websites, if you need a piece of advice whether you need a particular upgrade and how to obtain it or if you experience problems setting up an email account on your PC, you are able to contact us and we will give you the required information right away. Our live chat is accessible even after our telephone lines are off for the day, which means that if you have an account with us, you can be sure that you will always benefit from instant help with any question or trouble that pops up.