In case you have bought a web hosting plan and you have some enquiries relating to a particular feature/function, or in case you’ve encountered some complication and you require support, you should be able to contact the respective client care team. All hosting providers use a ticketing system no matter if they provide other methods of contacting them aside from it or not, due to the fact that the quickest way to handle an issue most often is to send a ticket. This communication method makes the responses sent by both sides simple to follow and enables the help desk staff members to escalate the issue in the event that, for example, a server administrator needs to intervene. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you’ll need to have no less than 2 different accounts to get in touch with the client service team and to actually administer the hosting space. Incessantly switching between different accounts may sometimes be a headache, not to mention the fact that it takes a very long period of time for the majority of web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with plenty of other hosting companies, the trouble ticket system that we’re using with our Linux cloud web hosting packages is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to remember several log-on names and passwords, as you will be able to manage your tickets and the web hosting account itself in a single place. So, in case you’ve got an enquiry or face a difficulty, you can touch base with our tech support staff representatives instantly. Our ticketing system features a clever search functionality. This implies that even in case you’ve sent loads of tickets over the years, you’ll be able to find the one that you need without much difficulty. In addition, you can check knowledge base guidelines for dealing with common difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is more convenient to manage everything from one location, which is why we’ve incorporated a support ticket system into the in-house developed Hepsia hosting Control Panel, which comes with each semi-dedicated server account. This will allow you to manage the correspondence with our client service team together with your sites, which implies that you will not need to memorize additional sign-on credentials for another admin dashboard. You’ll be able to submit a new ticket or to check the status of an old one with no more than a few clicks while you are browsing the files hosted in your account. You can also search through older tickets using a clever search filter or take a look at relevant FAQ articles, which include solutions to common predicaments. The built-in ticketing system is strictly monitored 24-7 with the maximum ticket response time being only sixty minutes, so there will always be somebody to assist you.