The availability of the customer and tech support that a cloud web hosting company provides can tell you a lot about the services they provide too. In the event that you are allowed to use only e-mails and tickets, you have most probably found a reseller not the web hosting supplier. If this is the case, you will have to wait for a couple of days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the actual website hosting company for extra assistance. When the supplier offers you several options for communication with quick response time available at any time, they are most likely the top provider, not a reseller. Therefore you'll take advantage of well-timed assistance and top quality support because they'll have direct access to the servers where your account is. No matter what the issue - technical or sales, it is generally much better to get hold of your website hosting company right away via your favourite way of communication.

24/7 Customer Support in Cloud Web Hosting

Our Linux cloud web hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services before you make an order or you are a current customer and you have any kind of question or a problem, you can contact us any time, which includes weekends and holidays. We have multiple channels to get in touch with us - several phone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; emails and support tickets for more complex issues or any troubles that require additional time to research and deal with. In contrast to various other website hosting service providers, our trouble tickets feature a guaranteed maximum response time of only 1 hour, therefore whatever your trouble is, it will be resolved timely and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try our support services even before you buy a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and basic queries. Our representatives can help you find the perfect plan or give you info about our servers, in order to confirm if the system requirements for your sites are met. If you are a current client, you will also be able to contact us through electronic mail or through our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that if you use these 2 methods of communication, you'll receive a response within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you've used the web hosting services of other suppliers, even large ones, you can compare the reply time due to the fact that it often takes a full day for them to take care of a support ticket.

24/7 Customer Support in Dedicated Hosting

When you buy a dedicated server from our company, you're able to contact us at any time using several channels and the maximum time that you'll have to wait for a response is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it's a weekend or a holiday and we will assist you with anything related to the applications that are pre-installed on the server. To contact us about a technical matter, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. If you have any general questions or you would like to learn more about our web hosting solutions before you order, you can use our live chat or you can call one of the local phone numbers that we have in several countries worldwide. In case you're looking for help with third-party software that you can't install or operate properly, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.